I love the internet. I love that one can search and find the world’s knowledge instanteously. I love that people can stay in touch with each other no matter where they are. I love how the internet has democratized knowledge, communication, and innovation. And at the end of the day, I love how fucking convenient the internet is.
Until today.
My e-mail provider (Hotmail, which is provided by Microsoft) has decided that, and I quote: “Your account has been closed”
For some reason, they think I violated their “Terms of Use.” As such, I cannot access any part of my e-mail: no inbox, no contacts, no messages. Furthermore, there is no possible way for me to talk to a real human being about this. I tried. All I got was the voice of a robotic woman telling me that because I was not using a paid service, I was not eligible for technical support. The best I could do was to fill out a few online forms like a pleading, mewing kitten.WHAT THE FUCK? In my small, evidently 20th-century mind, I would consider my e-mail messages and my contacts to be my property. For Hotmail to block me from my own content is like an envelope company saying that they own everything you put in their envelopes. ARRG!!!
(This is where I get more philosophical. The tea I’m drinking is helping)
Besides being an enormous inconvenience, it’s made me realize how dependent we are on our internet overlords. My credit card statements, my personal correspondence, and even the comments that are submitted on this site arrive through my e-mail account. I probably have two dozen user accounts spread across the web that are tied to my e-mail address.
At the end of the day, what we’ve effectively done is trade an immense amount of control for convenience. We pretty much sign our life away for the convenience of little e-mail messages dropped lovingly into our inbox. We trade control (and ownership) of our own communication and information for the sake of a few less licked stamps and a few less trips to the post office. A citizen without an e-mail address might as well have leprosy! And we’ve all gone along with it, placing immense amount of trust, private information, and data in the hands of huge corporations that have no real, social obligation to their users. Just look at Hotmail’s terms of use:
“We may change the service or delete features at any time for any reason…We may cancel or suspend your service and your access to the Windows Live ID network at any time without notice and for any reason…”
When you think about it, we are experts at trading control for convenience. We eat processed foods instead of growing our own. We use credit cards instead of practicing home economics. We have “Facebook friends” instead of real ones. In short, we’ve traded so much of what is good and valuable and right in the world for “convenience.”
Thus I am stuck here, horribly “inconvenienced.” And I’m starting to realize that maybe everything I’ve traded for the sake of convenience wasn’t such a good trade after all…